Question 1

Are your Hand-painted shoes water resistant?

Accepted Answer

Yes, I work with a special paint that, once is dry, it doesn't come off anymore.

Question 2

Can I wash my handpainted shoes?

Accepted Answer

Yes, the shoes can be washed in the washing machine at 30 degrees (with the delicate cycle setting).
 
However, as they are delicate, I suggest to opt for a hand washing. Simply dip them in a bucket of warm water and clean them using a damp cloth.

Question 3

Custom and Personalised orders

Accepted Answer

All my items are handmade with love in my little studio.
If you have a special request, feel free to contact me via message or email and I will see what I can do for you.

Question 4

Return Policy?

Accepted Answer

I do not accept returns on Handpainted shoes, unless they are phisically damaged or faulty.
 
I glady accept returns on the rest of my products, excluding custom orders.
 
I do not accept Exchanges or Cancellations, but please do not hesitate to contact me if you have any problem with your order.
 
-For more Info, You can find The full Return Policy in the "Store Policy" section-

Question 5

How long is the processing time?

Accepted Answer

HANDPAINTED SHOES:
Depending on the amount of orders I have, the processing time is 1-2 weeks.
 
ALL THE OTHER ITEMS:
the processing time is usually 2-4 working days.

Question 6

Estimated Delivery Time

Accepted Answer

For Handpainted shoes:
-UK 🇬🇧: First Class Signed for / 1-2 working days
-EUROPE 🇪🇺: International Tracked & Signed / 1-3 weeks
-USA, CANADA, AUSTRALIA AND REST OF THE WORLD 🌎: International Tracked and Signed / 2-6 weeks
 
For other Products:
-UK 🇬🇧: 1-5 working days
-EUROPE 🇪🇺: 1-3 weeks
-USA, CANADA, AUSTRALIA AND REST OF THE WORLD 🌎: 2-6 weeks
 
I'll do my best to meet these dispatch estimates, but can't guarantee them.

FAQ

Frequently asked questions