FAQ

Frequently asked questions

Are your Hand-painted shoes water resistant?


Yes, I work with a special paint that, once is dry, it doesn't come off anymore.




How long is the processing time?


HANDPAINTED SHOES: Depending on the amount of orders I have, the processing time is 1-2 weeks. ALL THE OTHER ITEMS: the processing time is usually 2-4 working days.




Return Policy?


I do not accept returns on Handpainted shoes, unless they are phisically damaged or faulty. I glady accept returns on the rest of my products, excluding custom orders. I do not accept Exchanges or Cancellations, but please do not hesitate to contact me if you have any problem with your order. -For more Info, You can find The full Return Policy in the "Store Policy" section-




Estimated Delivery Time


For Handpainted shoes: -UK 🇬🇧: First Class Signed for / 1-2 working days
-EUROPE 🇪🇺: International Tracked & Signed / 1-3 weeks
-USA, CANADA, AUSTRALIA AND REST OF THE WORLD 🌎: International Tracked and Signed / 2-6 weeks For other Products: -UK 🇬🇧: 1-5 working days -EUROPE 🇪🇺: 1-3 weeks -USA, CANADA, AUSTRALIA AND REST OF THE WORLD 🌎: 2-6 weeks I'll do my best to meet these dispatch estimates, but can't guarantee them.




Custom and Personalised orders


All my items are handmade with love in my little studio. If you have a special request, feel free to contact me via message or email and I will see what I can do for you.




Can I wash my handpainted shoes?


Yes, the shoes can be washed in the washing machine at 30 degrees (with the delicate cycle setting). However, as they are delicate, I suggest to opt for a hand washing. Simply dip them in a bucket of warm water and clean them using a damp cloth.





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